How the Service Works

 

 

If your pet needs to be seen, the Vets Now local team will be ready and waiting to see you. They will assess your pet’s condition and will always fully discuss your pet’s treatment with you.

 

If your pet needs to stay with Vets Now, they will give you regular updates on their progress. As long as your pet is well enough to travel you can collect them in the morning, otherwise if necessary, ongoing care will be provided by us the next day.

As Vets Now are a separate company from us, you will be asked to pay them directly at the time of treatment. Naturally, the fees are more expensive than daytime fees, reflecting the dedicated Out of Hours service, which is fully staffed throughout the night and over the weekends. Their staff will always fully explain the fees to you and if your pet is insured, this normally covers the costs. Their number one priority is always to provide the best possible care for your pet.

 

Whilst Vets Now can visit you at home if the vet decides your pet is too ill to be transported, in almost all cases they will ask you to bring your pet to the clinic where they have the specialist facilities on hand to provide the best possible care – and where they are caring for other urgent cases that night.

 

Vets Now are just a phone call away for FREE veterinary advice when we are closed.

CONTACT VETS NOW ON 020 8310 7713

© 2015 Oval Pet Centre

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