As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
While in our reception area you may want to browse our retail area while you wait, if you don’t see what you need our administration team will be happy to try and order this item for you. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimised as much as possible.
You will normally see a Receptionist first who will take a history and gather some data for the Vet. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You will normally see the Receptionist again to wrap things up, and she will provide you with further educational information and inform you about our Oval Wellness Plan as well as answering any routine wellness and care questions that you may have.
We are excited to meet you and your human and animal family members!